Life@Gen

Working at Gen is more than just a job. It’s where passion meets purpose, driving our mission to power Digital Freedom. Our culture fosters collaboration, innovation and a giving mindset. Enabling our team to deliver both exceptional customer experiences and positive impact to the world around us.

We celebrate people from all backgrounds and perspectives, because through diversity, we grow. We’re looking for smart minds to join us — in return you’ll get choice, flexibility and unique opportunities to develop. Ready to be part of #TeamGen?

Join our team

At Gen, you get the opportunity to work with great people across our trusted consumer brands. Which means bringing cutting-edge Cyber Safety innovation to millions of people all over the world.

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Who we are

Our Values celebrate diversity, promote teamwork, and encourage every team member to contribute and grow.

Customer Driven.
Community Minded.

We are customer obsessed and drive positive impact.

Think Big.
Be Bold.

We embrace change and innovate fearlessly.

Be Scrappy.
Make it Happen.

Big or small, we get things done irrespective of title and role.

Play to Win.
Together.

We win for our customers, with passion and integrity.

Gen benefits

A career at Gen is rewarding. So are the benefits. We've designed them to offer you and your family added protection and security. And to look after your body, mind and financial health. Our total compensation packages cater to a range of needs and situations, supporting you both at work and in your life beyond it.

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Our interview process

How we interview and select candidates reflects our culture. Here’s what you can expect.

Get the ball rolling.

A 15-30 minute chat with one of our recruiters who will ask you about your past experiences, why you're interested in joining Gen, give you an overview of our culture and answer any questions you have at this stage.

Dive deeper with our team.

Two or three interviews to see how well you work with others and tackle challenges. Whether it’s a technical or non-technical role, we may ask you to complete a task before or during the interview to show your skills.

Let’s seal the deal.

Our recruiter will reach out to you to discuss an offer, how to accept it and the related benefits package.

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A community of communities

We’re passionate about maintaining an inclusive and diverse workplace. Key to this are the spaces we provide to come together and connect across teams and locations around the globe. It’s what makes us #TeamGen.

Inclusion and belonging

Breaking Barriers in Tech

Meet Sarah Saenz, Director of North America Internal Live Help at Gen, who has spent 14 years growing and thriving in the tech industry. Sarah shares how mentorship at Gen helped her navigate her career, her advice for women looking to break into tech and why Gen is an exciting place for innovation and growth.

We invest in your learning

Every member of #TeamGen deserves meaningful work with regular coaching and feedback. Meaningful work requires a culture of learning, both self-directed and guided.

From mentoring programs, 24/7 eLearning and our leadership academy to LEADS, our dedicated learning and development community, we empower you to continually build your skills and spark your imagination.

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I am happy that I can be part of the LEADS Community and participate in organizing events and meeting interesting people. On top of that, I am trying to educate myself via the great courses on different topics.

Petra Tročilová, Customer Engagement Specialist

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A culture that celebrates success

As a company, a culture of recognition and gratitude drives our business success and is an important way to support one another as team members.

Inspire recognition program

Inspire allows the team to shine a spotlight and say thank you or well done to a colleague when they see them demonstrating our values and winning culture.

Customer Service (CX) Heroes

We nominate our teammates who made an exceptional impact on customer experience to be recognized for their heroic acts of service.

I love working at Gen because I know I am helping our members feel taken care of and safe whenever I am able to stop or close fraudulent accounts.

Zaira Celaya Guevara, Identity Alerts Agent

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Grow your career at Gen

Social Impact

Our Story